In this area of our website we will try to answer frequently asked questions. If you can’t find the answer here or in other areas of our site, please contact us by email (sve@svehoa.com), by phone during business hours (480-380-0106). We will respond to your questions or concerns as quickly as possible.
In the upcoming weeks, you will receive an invitation via email to join your new community portal. Look out for an email from Notifications@frontsteps.com with the subject line: “Sunland Village East has invited you to access your association portal.”
When you receive your invitation, simply click on the link provided inside the email to access your community portal.
We can’t wait for you to experience the convenience and benefits of this advanced platform.
Should you have any questions or need further assistance, contact FRONTSTEPS’ dedicated Resident Support team at (720) 739-2899 or the SVE office at (480) 380-0106.
The streets within SVE (with the exception of some condominium streets) are owned and maintained by the City of Mesa, therefore, all City of Mesa driving and parking rules apply. Golf carts, as well as other motor vehicles, must be licensed and follow city rules. Any person driving a golf cart must be licensed. Golf carts may not be operated within the bicycle lanes. Please obey the speed limits as posted.
Many of the rules and regulations are printed in our Community Directory or posted at each amenity. If you are unable to find the information you are looking for, please contact us at 480-380-0106.
Mailboxes located within the SVE community are the sole property of the United States Postal Service. The Post Office servicing our community located at 9855 E. Southern Ave., Mesa, AZ 85209-9998. Their hours are Monday – Friday 8 a.m. – 4:30 p.m. (closed on Saturday & Sunday). The Post Office is responsible for taking care of damaged boxes or replacement box keys. For more information, please call 480-357-3805
Trash (Black) Barrel = Every Monday; Recycle (Blue & Green) Barrels = Every other Thursday
Visit the city of mesa website at www.mesaaz.gov to view acceptable recyclable items.
SVE’s RCC&Rs 4.1.19 (Garbage Cans) states that garbage cans must be kept in the garage or screened from view of all neighbors, except when they are placed on the street or in front of the residential unit for collection. Cans are not to be put on the street prior to 4:00 p.m. on the day prior to the scheduled pickup day and must be removed by 6:00 p.m. the day serviced by collectors. For specific condo residence information please refer to the individual condo associations.
Two (2) Door Access Devices (also referred to as a “Key Fob”) are assigned to each residence. Key Fobs are used to obtain access to many of the SVE facility rooms/amenities. Rooms must be pre-scheduled through the office by the using club, group or individual before access will be authorized. Access is assigned by specific fob number, and fobs are not interchangeable with other residents. For more complete information, refer to the Access Device Agreement documentation. When a property is sold or the title is otherwise transferred, the Key Fob should remain with the home. Access Devices used by Renters must be authorized by the homeowner. Replacement cost of a lost Access Device is $25.